Frequently Asked Questions

What are your delivery times? 

Due to the high demand for our products and especially our Squishies, delivery from the validation of the order takes between 7 and 15 working days.


Why did I only receive part of my order?

Do not worry, you will receive the rest of the order in another package in a few days. We separate certain orders to reduce the material and environmental costs of the routing and the delivery to ensure an affordable price and an ecological trade.


Are payments secure on your website?

We use two encryption protocols HTTPS and TLS-128 bits, the same technologies used by web giants, to ensure the security of the website, your personal data and your payment information. 


What types of payments do you accept?

We accept PayPal payments as well as all types of international bank cards.


Can I become a partner / ambassador for your brand?

Yes of course you just need to register on our page dedicated to ambassadors brand and follow the instructions you will receive by email.


How to request a refund?

You can request a refund if you still have not received your order 45 days after placing it. You just need to contact us with this online form. By specifying the number of your order and the e-mail address used to carry it out.


How can I get in touch with you?

To contact is very simple. You can use our contact page, send us an email to contact or send us a private message on our various social networks. We are very responsive and will get back to you as quickly as possible.

How can i join the family Squishies France ❤ ?

Join us now by signing up for our partner program or by following us on our Instagram or Pinterest account.